Shipping policy

SHIPPING POLICY

Last updated: October 24, 2026

Thank you for shopping with The PNG Closet.

DIGITAL PRODUCTS ONLY

The PNG Closet primarily sells digital products. No physical items will be shipped unless a specific product listing clearly states otherwise.

Digital products may include:

• PNG files  
• SVG files  
• JPG/JPEG files  
• PDF files  
• EPS files  
• DXF files  
• AI files  
• Digital bundles  
• Printable designs  
• Other downloadable files

DIGITAL DELIVERY

After your payment has been successfully processed, your digital files will be made available electronically.

Depending on the product and delivery method, you may receive access to your files through:

• A download page after checkout  
• An email containing a download link  
• Your customer account, when applicable  
• Another digital delivery method stated in the product listing

Because these are digital products, there are no shipping charges unless otherwise stated.

NO PHYSICAL DELIVERY

You will not receive a physical item in the mail for products described as digital downloads.

Frames, shirts, mugs, tumblers, signs, decorations, props, or other physical items shown in product images or mockups are for display purposes only unless the product listing specifically states that a physical item is included.

DOWNLOAD ISSUES

If you do not receive your download, have trouble accessing your files, or believe your order is incomplete, please contact The PNG Closet for assistance.

When contacting us, please include your order number and the email address used to place the order.

Please also check your spam, junk, or promotions folders if you are expecting a download email.

INCORRECT EMAIL ADDRESS

Customers are responsible for entering a correct email address during checkout.

If an incorrect email address was entered, please contact us as soon as possible so we can determine whether the order information can be corrected.

DELIVERY DELAYS

Most digital products are delivered shortly after payment is successfully processed.

Occasional delays may occur because of:

• Payment processing  
• Email delivery issues  
• Internet or website interruptions  
• Third-party application issues  
• Incorrect customer information  
• Technical problems outside our reasonable control

If your files are not available after your order has been completed, please contact us.

CUSTOM OR PERSONALIZED DIGITAL PRODUCTS

Custom or personalized digital products may require additional processing time.

Any estimated completion or delivery timeframe will be stated in the product listing or communicated to the customer.